Review “Bank USA: Forecasting Help Desk Demand by Day” from the end of Chapter 9 in the textbook. Then, please use the information to respond to the following:
From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.
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