The provided set of data has complaints information obtained from a call center. Management assigned you to complete some tasks on their behalf.
Presentation 3 slides
- Analyze the data by categorizing the complaints.
- Provide a complaints analysis based on:
- Complaints categories
- Geographic distributions of the complaints
- Other analyses as needed
- Provide three (3) potential solutions to minimize or eliminate the complaints based on category and or geography.
- Provide all the supporting data, maps, and graphs to enable the management to make a solid data-driven decision.
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