Read and review the key points of chapter 22 Implementing Total Quality Management. Then find the
Critical Thinking Activities on p. 419. Read #1 for background on the E-Z Open Manufacturing Company
(do not develop the documents). Read #2 and answer the question “What would you have the company
do?” Read #3 and use your place of work (or any previous place of work) to answer the question “How
does (or could) TQM benefit it in general, and in particular, what improvement would you expect from
following the 20-step implementation process?” Finally, read #4 and use TCC as the model – how could
TQM benefit the college and students? Include specific areas for improvement.

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